IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts touch-tone/voice inputs from the callers and translates them into appropriate actions. Through IVRS, any system/function can be controlled through a series of simple menu choices.
IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research and measuring customer satisfaction.