Guidelines for Distributed Ledger Technology (DLT) for Enterprises
Messages are classified into promotional, transactional, service explicit and service implicit which are registered and every header gets a unique Header ID that is shared across other DLT platforms seamlessly. All headers and templates on the platform should be registered.
Entities are required to register all their templates on the DLT system. Every template gets a unique Template ID that is shared across other DLT platforms uniformly.
| Pre DLT | Post DLT | Remarks | |
|---|---|---|---|
| SMS Price Increase | No | Yes | From September 1st,2020 extra cost will be charged on every sms submission to the DLT Platform. |
| Customer Consent | No | Yes | Verifiable digital records of all customer opt-ins are made available on the platform. Customers can also see all their consents on a single dashboard |
| Customer Preferences | Yes | Yes | Consumers can also select specific day(s) and time band to block (or) receive. commercial communication in addition to type of category; viz only DND |
| Entity/Enterprise Registration | No | Yes | Entity need to register with originating access provider (OAP) on the platform |
| Telemarketer Registration | Yes | Yes | Telemarketer should now register with originating access provider (OAP) and no longer with TRAI |
| Sender Id Registration | No | Yes | Entity should register all its SMS Sender Ids and Voice CLIs on the platform |
| Type of Messages | Transactional | Transactional | Every template should be registered under one of these classifications: Promotional, Transactional or Service (Implicit or Explicit) |
| Promotional | Promotional | ||
| Govt | Service (Inferred Consent) | Government messages are classified under Service category | |
| Service (Explicit Consent) | |||
| Scrubbing | Yes (only DND Check for Promotional SMS) | Yes (Promotional & Service Explicit) | Messages will be scrubbed against multiple parameters like Consent, Preference, Header, Template; and not just DND list |
| Complaint Management | Yes | Yes | Telecom operators will now be responsible for complaint resolution |
| Interoperability between telecom Service Providers | No | Yes | Registration details of Entity, Telemarketer, Header, Template will be shared across the network to ensure seamless view |
| 100% Traceability | No | Yes | Everything is recorded and shared on the network using Blockchain technology. |