IVRS (Interactive Voice Response System)
IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts touch-tone/voice inputs from the callers and translates them into appropriate actions. Through IVRS, any system/function can be controlled through a series of simple menu choices.
Features
- Robust, modular and scalable design
- Multi channel, multi level support
- Multi language support
- Dynamic and highly configurable menus
- Real-time reports and notifications
- Recordings of incoming and outgoing calls
- API integration with websites, applications and ERPs.
Advantages
- Time saving
- Cost-effective
- Increases efficiency of the enterprise and the employees
- Higher customer satisfaction
- Easy integration and automation of various operations
- Brand building of the enterprise
IVR Surveys
IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research and measuring customer satisfaction.